Support
We're here to help.
Questions about a scan, your account, or billing? Send us a note and we'll respond within 24–48 hours.
Before you write
A few things people ask most often — might save you a round trip.
- How quickly do you respond?
- Most messages get a reply within 24–48 hours on weekdays. Active scan failures and billing problems are prioritized first.
- Where do I find a scan I already ran?
- Every scan you launch is in Scan History. Completed scans include the raw output, a downloadable PDF report, and a Delete action.
- How do scan credits work?
- Credits are charged per scan, per scanner. Nmap, Nuclei, and ZAP each draw from your purchased credits, and credits never expire.
- I think I found a security issue in VulnScanners itself.
- Use the form above and choose the "Security concern" category. We treat those reports with priority and follow up on the disclosure timeline.
- Can I scan a target I don’t own?
- No. VulnScanners is for authorized testing only. See the ethical-use details in our Help Center.
- How long does a scan take?
- Nmap usually finishes in 1–10 minutes and Nuclei in 5–15. A full OWASP ZAP active scan is the slowest — minutes to a couple of hours on a large app. Scans run in the background, so you can close the console.
- My scan shows no findings or “target unreachable.”
- Usually the target was down, firewalled, or blocking the scanner — or it's genuinely clean for that engine. Download the raw output to see what the tool observed. Failed scans refund the credit automatically. More in the troubleshooting guide.
- How do I delete a scan?
- Open Scan History and click Delete on any scan to permanently remove it, including its raw output. Deletion can't be undone.
- Can I get a refund?
- Your first purchase is covered by a 7-day, no-questions-asked refund. After that we handle issues case by case — and any scan that fails refunds its credit automatically.
- Do you offer pricing for MSPs / MSSPs?
- Yes — we offer volume pricing for managed providers running our hosted scanners across multiple clients. Request a meeting.
Looking for how-tos?
Our Help Center covers getting started, the scanners, reading reports, credits, scheduling, troubleshooting, and our trust & safety practices.