Support
We're here to help.
Questions about a scan, your account, or billing? Send us a note and we'll respond within 24–48 hours.
Before you write
A few things people ask most often — might save you a round trip.
- How quickly do you respond?
- Most messages get a reply within 24–48 hours on weekdays. Active scan failures and billing problems are prioritized first.
- Where do I find a scan I already ran?
- Every scan you launch is in your dashboard. Completed scans include the raw output and a downloadable PDF report.
- How do scan credits work?
- Credits are charged per scan, per scanner. Nmap, Nuclei, and ZAP each draw from your purchased credits, and credits never expire.
- I think I found a security issue in VulnScanners itself.
- Use the form above and choose the "Security concern" category. We treat those reports with priority and follow up on the disclosure timeline.
- Can I scan a target I don’t own?
- No. VulnScanners is for authorized testing only. See the ethical-use details on our Trust & Safety page.
Trust & Safety
For the full picture on how we handle scan data, our ethical-use policy, and our compliance posture, see our Trust & Safety page.